Frequently Asked Questions

I’m having trouble accessing an eresource at home. What can I do?

Most eresources can be used at home but some are only accessible in the Library. Look for the card icon to see if the eresources is accessible from home.

Try clearing your cookies and cache, then restart your browser.

Still not able to access? Contact Ask a Librarian with your Library card number and the eresource name and we’ll do our best to help.

Remember you need to be a New South Wales resident and have a Library card or a registered NSW public library card from a participating library to use the Library's eresources at home.

Can I use Ancestry Library Edition from home?

No. You can only access the library's subscription to Ancestry Library Edition on a Library computer in the Governor Marie Bashir Reading Room or on your own device using the Library's free wi-fi.

Can the Library do extensive or ongoing research for me?

We're not able to do extensive or ongoing research. You can employ a professional researcher from organisations such as:

Professional Historians Association NSW

Society of Australian Genealogists

The Library does not accept responsibility for any aspect of their work or for any fees incurred. See the Ask a Librarian Service Policy for ways that we can help with your research.